We understand that bespoke solutions can lead to unique requirements, and processes may sometimes vary. Simply click the ‘📧 Still stuck? How can we help? Click Here‘ link on any resource hub page. Provide the necessary details and submit your enquiry. Our dedicated team is here to assist you and will typically respond within 24–48 hours.

Can’t find a guide for a specific process in the Resource Hub? Don’t worry! Use the ‘📧 Still stuck? How can we help? Click Here‘ feedback form link on any resource hub page to let us know exactly what you’re looking for. We’re always updating the Resource Hub, and your requested guide might already be in the works. Once you submit your feedback, we’ll reach out to let you know if the guide has been added or if your request is better suited for SLA hours.

If you can’t find the answers you need in the resource hub, or if you don’t have the time or resources to handle it yourself, our Agend team is here to help! You can submit a ticket for work to be completed against your SLA block of hours. Just email us at ticket@agend.com.au, and our customer support team will assist you with any system updates or escalate the ticket to a project manager if needed. 

If your request isn’t urgent or the feature you need isn’t currently available, we encourage you to complete our agend client survey to share your suggestions or feedback with us. We’re always looking for ways to improve and better support your needs!

To purchase additional SLA hours, simply contact the agend team at support@agend.com.au. We’ll send through a selection of hour blocks you can purchase. Once you’ve made your selection, we’ll process your request and update your SLA accordingly.