--- title: "Member Journey Mapper" description: "Draw your renewal, onboarding or events process on the canvas — or photograph a whiteboard — and watch Agend map it into a working member journey." url: "https://agend.com.au/workflows/studio" canonical: "https://agend.com.au/workflows/studio" last_updated: "2026-08-19" date_modified: "2026-08-19" source: "https://agend.com.au" --- # Member Journey Mapper Membership work is full of processes nobody has ever drawn: the renewal chase, the onboarding fortnight, the event that needs three systems to agree. This canvas takes one of them and shows it back to you as a member journey — every step matched to something that would run it. ## How it works - **Draw it, or photograph it** — Sketch the process on the canvas the way you would on a whiteboard — boxes, arrows, handwriting. If it is already on a whiteboard, import a photo and it is transcribed into editable shapes. - **Map it** — Your sketch is read as a member journey: the trigger, the waits, the decisions and the steps in between, in the order you drew them. - **See what would run it** — Each step is matched to a real Agend capability and badged live, beta or roadmap, so you can tell what exists today from what is planned. Your process comes first; how Agend would strengthen it comes second. ## Journeys to start from The canvas opens with four common membership processes already drawn. Every step is editable. - **Member onboarding** — Welcome a new member and get them started - **Renewal reminder** — Chase a renewal, with a branch for those who don't - **Win-back lapsed member** — Re-engage someone whose membership has lapsed - **Event follow-up** — Follow up with attendees after an event ## What the badges mean Every step in a mapped journey carries the maturity of the capability behind it, because a diagram that quietly mixes what exists with what is planned is worse than no diagram. - **Live** — Running in production for Agend customers today. - **Beta** — Built and in use, but still being proven with a small number of teams. - **Roadmap** — Planned, not built. If your journey depends on one of these, that is the conversation to have before anything is committed. ## Frequently asked questions - **Does it cost anything?** — No. There is no signup, no account and no card. Draw a process and map it. - **What happens to my sketch?** — It is sent for mapping and returned to you. You can share the mapped journey with a link if you want a colleague to see it, and the canvas is yours to redraw as many times as you like. - **Is this the actual product?** — It is a mapping tool, not the workflow builder. It shows how a process you already run would be expressed as an Agend member journey, including where the capability is not built yet. - **What if my process does not fit?** — That is worth knowing too. Anything the mapper cannot place is a real question to bring to a walkthrough, and the honest answer is more useful than a diagram that pretends. ## Contact Agend Systems Pty Ltd · ABN 23 666 566 365 - Email: hello@agend.com.au - Phone: 08 7120 8880 - Address: Suite 6, 153 Unley Road, Unley SA 5061 - Book a walkthrough: https://calendar.app.google/1UN1yBt3AzkxGW4X9 - LinkedIn: https://www.linkedin.com/company/agend-tm - Replies by the next Australian business day. ## Sitemap Every public page on this site, as markdown. Append `.md` to any URL, or send `Accept: text/markdown`. - [Full sitemap](https://agend.com.au/sitemap.md): every page with a one-line description - [sitemap.xml](https://agend.com.au/sitemap.xml): the machine-readable equivalent - [Home](https://agend.com.au/index.md) - [The Agend Membership Platform](https://agend.com.au/ams.md) - [Member experience](https://agend.com.au/member-experience.md) - [One record: fourteen days, both sides](https://agend.com.au/member-experience/one-record.md) - [Workflows](https://agend.com.au/workflows.md) - [Intelligence (AI agents, in pilot)](https://agend.com.au/intelligence.md) - [CMS](https://agend.com.au/cms.md) - [CRM](https://agend.com.au/crm.md) - [Directory](https://agend.com.au/directory.md) - [Events](https://agend.com.au/events.md) - [Jobs](https://agend.com.au/jobs.md) - [Learn](https://agend.com.au/learn.md) - [Loop](https://agend.com.au/loop.md) - [Integrations](https://agend.com.au/integrations.md) - [Upbeat](https://agend.com.au/integrations/upbeat.md) - [Mailchimp](https://agend.com.au/integrations/mailchimp.md) - [Xero](https://agend.com.au/integrations/xero.md) - [CRM integrations](https://agend.com.au/integrations/crm.md) - [APIs](https://agend.com.au/integrations/apis.md) - [Making the switch](https://agend.com.au/making-the-switch.md) - [About Agend](https://agend.com.au/about.md) - [Glossary](https://agend.com.au/glossary.md) - [Member Journey Mapper](https://agend.com.au/workflows/studio.md) - [Insights](https://agend.com.au/insights.md) - [Choosing an AMS in Australia: the criteria that decide it](https://agend.com.au/insights/choosing-an-ams-australia.md) - [Member or contact? The question that makes quotes incomparable](https://agend.com.au/insights/member-or-contact-ams-pricing.md) - [What a professional association needs that a club does not](https://agend.com.au/insights/professional-association-system-requirements.md) - [Why switching association management systems feels so hard](https://agend.com.au/insights/why-switching-association-management-systems-is-hard.md) - [Renewal strategy starts before the renewal invoice](https://agend.com.au/insights/association-renewal-strategy.md) - [Re-engage inactive members without another generic email](https://agend.com.au/insights/re-engage-inactive-members.md) - [The first 90 days need more than a welcome email](https://agend.com.au/insights/member-onboarding-first-90-days.md) - [Why associations need a member-first website](https://agend.com.au/insights/member-first-website.md) - [When membership value is hard to explain, make it visible](https://agend.com.au/insights/communicate-membership-value.md) - [Events are a retention tool, not simply a ticketing task](https://agend.com.au/insights/association-event-engagement.md) - [Targeted member communication starts with a record you trust](https://agend.com.au/insights/association-member-segmentation.md) - [CPD is a member benefit only when it is easy to prove](https://agend.com.au/insights/cpd-member-value.md) - [The non-dues revenue conversation is about member value too](https://agend.com.au/insights/association-non-dues-revenue.md) - [A younger-professionals strategy without excluding everyone else](https://agend.com.au/insights/younger-professionals-association-strategy.md) - [Responsible AI for associations begins with trust](https://agend.com.au/insights/responsible-ai-for-associations.md) - [Privacy](https://agend.com.au/privacy.md)