If you can’t find a guide for a specific process in the Resource Hub, please submit a support ticket by emailing ticket@agend.com.au, and our team will assist you promptly. If your request isn’t urgent or the feature you need isn’t currently available, we encourage you to complete our Agend client survey to share your suggestions or feedback with us. We’re always looking for ways to improve and better support your needs!

If you can't find the answers you need in the resource hub, or if you don't have the time or resources to handle it yourself, our Agend team is here to help! You can submit a ticket for work to be completed against your SLA block of hours. Just email us at ticket@agend.com.au, and our customer support team will assist you with any system updates or escalate the ticket to a project manager if needed.

To purchase additional SLA hours, simply contact the Agend team at support@agend.com.au. We’ll send through a selection of hour blocks you can purchase. Once you’ve made your selection, we’ll process your request and update your SLA accordingly.